At the EverSpring Inn & Suites Marshall, the warm welcome at check in starts long before a guest steps through the doors. It starts with team members being empowered to live out core values daily.
George Hellvig, weekend breakfast attendant, embodies this perfectly.
“George is one of a kind,” says general manager, Londa Lund. “He has a heart of gold, he’s caring, energetic, and ambitious to name a few qualities.
Over the past months, if you’ve searched for hotels in Marshall, MN, you might have read countless reviews on George. Guests frequently mention his kindness, attentiveness, and ability to make every morning feel like home.
His ability to create memorable experiences in just a brief conversation at breakfast is unmatched, leaving guests checking out or going on with their day with a smile on their face.
“Making sure we have enough product and being prepared ahead of time means a ton,” Hellvig says. “That way the guests don’t have to ask for anything that I’m not ready for. Going that extra mile for everyone brings a smile to their face and makes them feel like family.”
It isn’t just George who shines at EverSpring, Lund believes every team member plays an essential role in delivering exceptional service. She can recall countless encounters where each team member has gone above and beyond for a guest.
The general manager plays a pivotal role in building a positive work environment, which if done correctly boosts employee morale and encourages quality work and productivity.
“There are many things I do as a leader, but I believe the most important are listening to my team, showing them respect, earning their trust, and ensuring they know I genuinely care about their success—not just here at the property, but in their personal lives as well,” says Lund.
EverSpring isn’t a national franchise. As an independent brand, they are able to deliver true Midwestern hospitality, with genuine experiences provided by genuine people.
That’s just what you’ll find in Marshall.
